Link interactions across stages of a customer’s journey to gain a better understanding of their experience
A messaging application that can be used to send targeted communications
Notify and support your customers about changes to their journey
Deliver insight from your vehicles to websites, apps, information screens, and more
The all-in-one app that connects colleagues through shared information
Flexibly Manage Stock, Crew, and other Resources
Monitor and alert against low adhesion events, resulting in wheel-slip and wheel-slide
A schematic view of real-time railway berth movements enhanced by GPS
Help your control and rostering teams make better on the day decisions, recovering to plan quicker
Live monitoring of your vehicle's health to predict and prevent faults
Consolidate your GPS feeds and know where your vehicles are at any time
Improve your service delivery with unified operational data in a modern data warehouse
Send and receive data to and from your vehicles in real time
Implement strategies to manage demand and maximise revenues
Train delays are frustrating. Discovering them at the last minute can be even more disruptive, particularly when a connection is involved.
To help reduce this uncertainty, we’ve introduced Real-Time Delay Notifications. If there is a significant change to a booked journey, customers can be notified as early as possible, giving them time to plan before they travel.
How it works
After a ticket is booked, we monitor the specific journey in real time. If a train is delayed by more than 15 minutes, or if a delay puts a connection at risk, a notification can be sent with clear, practical information, including:
The module is designed to be flexible, allowing train operators to choose how they communicate with their customers. Notifications can be delivered via email, SMS, push notification, or other channels, depending on operator preference and customer needs.
Example notification
A customer has booked a 7:45am service from Reading to Manchester via Birmingham for an 11:00am meeting. While still at home, they receive the following notification:
Receiving this information in advance allows the customer to review alternative options, adjust departure times, or notify others of a possible delay. Rather than discovering the issue at the station, they have time to make informed decisions ahead of travel.
What this means for you
Early visibility of delays gives passengers more control over their journeys. By receiving timely information before arriving at the station, they can reduce uncertainty, avoid unnecessary stress, and make better decisions when plans need to change. Because connections are actively monitored, potential issues with onward travel can be identified sooner, giving passengers more time to adapt.
This service is now live for customers. No sign-up is required — if a ticket has been booked, delay notifications can be delivered according to the train operator’s chosen communication approach.