Link interactions across stages of a customer’s journey to gain a better understanding of their experience
A messaging application that can be used to send targeted communications
Notify and support your customers about changes to their journey
Deliver insight from your vehicles to websites, apps, information screens, and more
The all-in-one app that connects colleagues through shared information
Flexibly Manage Stock, Crew, and other Resources
Monitor and alert against low adhesion events, resulting in wheel-slip and wheel-slide
A schematic view of real-time railway berth movements enhanced by GPS
Help your control and rostering teams make better on the day decisions, recovering to plan quicker
Live monitoring of your vehicle's health to predict and prevent faults
Consolidate your GPS feeds and know where your vehicles are at any time
Improve your service delivery with unified operational data in a modern data warehouse
Send and receive data to and from your vehicles in real time
Implement strategies to manage demand and maximise revenues
Duncan Waugh, Mistral Data Managing Director spoke at the EPIC summit, discussing ‘The Privacy Paradox’, the importance of consent management, and our collaboration with DataGuard to ensure we stay compliant and promote trust and transparency for our clients and their customers.
Working with DataGuard for a number of years, we share a vision for how organisations should use data privacy regulations and processes to improve customer engagement. We know that trusted relationships leads to increased access to relevant data, strengthening optin rates.
Using DataGuard CPM, consent decisions and personal data collection sits squarely with the customer. From our perspective, we have compliance confidence and an audit of all consent activity.
DataGuard CPM works seamlessly with out single customer view product, Denali. Denali consolidates all customer interactions, including transactions, registrations and consents, mapping a view of all engagements to a customer. Layering Denali and DataGuard CPM means we have a flow of the most up to date consent for each customer, managed by the customer, in real time.